Customer Service Representative

Location: Montreal, Quebec

Permanent position (full-time)

Ranger Design is looking for a dynamic and experience Customer Service Representative to join our growing team.

In this role, you will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for this role.

MAIN RESPONSABILITIES:

Under the Customer Service Manager’s supervision, you will be responsible for the following:

• Handling incoming and outgoing customer service calls.
• Ensuring prompt and professional resolution of customer questions and concerns, building, and maintaining strong customer relationships.
• Managing customer complaints, maintaining database records, and preparing status reports on customer service issues.
• Conducting data entry and research to troubleshoot customer problems.
• Reporting, documenting, and analyzing customer information and needs.
• Maintaining a high level of professionalism and fostering positive rapport with each customer.
• Tracking, following up, and timely resolving customer issues.
• Providing excellent customer service over the phone or by email in a timely and accurate manner.
• Other duties as assigned.

POSITION REQUIREMENTS :

• Minimum of 3 years of experience in a similar role.
• Bilingual proficiency in both oral and written French and English is required.
• Knowledge of Customer Relationship Management (CRM) systems, with experience in Salesforce being an asset.
• Excellent analytical, quantitative reasoning, problem-solving, creativity, and strategic skills.
• Strong communication skills and business acumen.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• Outstanding interpersonal skills.
• Comfortable working in a high-volume environment.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Effective collaboration and teamwork with other departments is essential.
• Professional and tactful demeanor.

If you have the above-mentioned qualifications and are interested in this position, please use the form below.

All requests will be treated confidentially.

Please note that only selected candidates will be contacted for an interview.